Terms of service

1. About us

removepeople.ai (the “Service”) is operated by us (“we”, “us”, “our”). We are based in the United Kingdom. You can reach us at any time at [email protected].

2. Agreement to these terms

By using the Service — including uploading an image or starting an edit — you agree to these terms. If you do not agree, please do not use the Service.

3. Eligibility

You must be 18 or older to hold an account or use the Service. If you are using it for an organisation, you confirm you have authority to agree to these terms on its behalf.

4. Your account

Give us accurate details and keep your sign-in secure. You are responsible for what happens under your account. We may suspend or close an account to protect other users, investigate abuse, or comply with the law.

Emails. While you have an account we will send you service emails you cannot opt out of — receipts, renewal notices, failed payments, security notices — because they are part of running your subscription. Marketing emails are opt-in only: we will not add you to a marketing list as a condition of buying or editing, and every marketing email carries a one-click unsubscribe.

5. What the Service does

You describe who or what to remove from your photo in plain language, and our AI produces an edited version with them gone and the background rebuilt behind them. There is no brush, mask or selection tool — the description is the whole interface.

Results depend on your photo and your instructions. Difficult lighting, motion blur, heavy occlusion and dense crowds all make removal harder, and the output may not be what you hoped for. Outputs are provided “as is” and each edit uses a credit whether or not you like the result, because each one is a real generation.

• No facial recognition. We do not identify anyone in your photos and we do not create or store biometric data.
• No training on your photos. Ever. Your images are not used to train, fine-tune or evaluate any model, and are not used in marketing.

6. Acceptable use

You must not use the Service to:

• Upload or process illegal material of any kind, including child sexual abuse material or non-consensual intimate imagery.
• Edit photos you do not own or do not have permission to edit, or infringe anyone’s copyright, privacy, publicity or likeness rights.
• Harass, defame, impersonate, deceive, or produce material promoting hate or violence — including editing a photo to misrepresent a real event.
• Work around credits, rate limits or security, or probe, scan, overload, disrupt, scrape or reverse engineer the Service.

Where we reasonably suspect a breach we may disable content and suspend access.

7. Plans, credits and billing

Subscriptions only. The Service is sold as a monthly subscription. Each plan includes a set number of edits (credits) per month and a maximum output resolution; current plans, prices and allowances are on the pricing page.

Prices and tax. Prices are in US dollars. Any VAT or sales tax due in your country is added at checkout as required by law.

Payment. Payments are handled by our payment processor, including by card, Apple Pay and Google Pay. We never see or store your full card number.

How credits work.

• One edit uses one credit, however many people are removed in it.
• Credits are not refundable and cannot be exchanged for cash, except where the law requires otherwise.
• Credits belong to your account, cannot be transferred, and do not roll over — your balance resets to your plan’s monthly allowance at each renewal.
• Once a credit has produced an output it cannot be restored. If something goes wrong at our end, see refunds below.

Renewal and cancellation. Subscriptions renew automatically each month at the then-current price until you cancel. You can cancel at any time from your account; cancelling stops the next payment and you keep access and any remaining credits until the end of the period you have already paid for. We do not refund part-months or unused credits except where the law requires it.

Price changes. If we change the price of your plan we will tell you by email before it takes effect, and it will only apply from your next renewal — so you can always cancel first.

No free trial. There is no trial and no free edit on your own photos. The sample photos on our site are genuinely free to run, with no account and no card, so you can see exactly what the tool does before paying anything.

8. Starting straight away (UK/EU cooling-off)

Digital content normally carries a 14-day right to cancel. By starting an edit you are asking us to begin supplying that content immediately, and you acknowledge that you lose the right to cancel once we have done so. This is under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive. If you would rather keep that right, do not start an edit — try the free sample photos instead.

9. Refunds

Because the result depends on your photo and your instructions, we cannot guarantee any particular output, and we do not refund edits you are unhappy with. If the fault is ours — a confirmed outage, a billing error, or an edit that failed and still took a credit — email [email protected] and we will put it right, by restoring credits or refunding, as appropriate. Nothing here affects statutory rights that cannot be excluded.

10. Your photos and who owns what

• You own your photos and your results. We claim no rights over either.
• You give us a narrow licence to process and transmit your image only to produce the edit you asked for. It ends when the edit is delivered.
• We do not store your photos, and we do not use them to train models or in marketing. See our privacy policy.
• Our software, models, site, wordmark and brand assets remain ours or our licensors’.
• Feedback. If you send us a suggestion, you let us use it freely and without obligation.

11. Service providers

We use a small number of established providers to run the Service — hosting and infrastructure, sign-in, payments and fraud prevention, error logging, analytics (only with your consent), and email delivery. They act under contract and only on our instructions. Categories and safeguards are set out in the privacy policy.

12. Availability and support

We aim to keep the Service running and fast, but we cannot promise it will never be unavailable or error-free; maintenance and outages happen. Features marked as new or experimental may change or be withdrawn. Support is by email at [email protected] and we aim to reply within one working day.

13. Disclaimers

To the fullest extent the law allows, the Service and every output are provided “as is” and “as available”, without warranties of any kind, express, implied or statutory, including merchantability, fitness for a particular purpose and non-infringement.

14. Limitation of liability

To the fullest extent the law allows, we and our suppliers are not liable for indirect, incidental, special or consequential loss, or for lost profits, data or goodwill. Our total liability for any claim relating to the Service is limited to the greater of US$100 or what you paid us in the 12 months before the claim arose. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

15. Indemnity

You agree to defend and indemnify us against claims, damages, liabilities, costs and reasonable legal fees arising from your photos, your use of the Service, or your breach of these terms — including where you did not have the permissions or releases needed for a photo you edited.

16. Chargebacks

If something looks wrong on your statement, please email [email protected] first — we can almost always resolve it faster than a bank can. If you raise a chargeback we may suspend your account while it is investigated, and if it is resolved in our favour you authorise us to recover the amount and any related fees.

17. Copyright complaints

Send notices of alleged infringement to [email protected] with: your contact details; identification of the work; identification of the material complained of; a statement that the use is unauthorised, made in good faith; and a statement, under penalty of perjury, that you are the rights holder or their agent.

If your material was removed and you believe that was a mistake, send a counter-notice with your name, address, phone and email; identification of the material and where it was; a statement under penalty of perjury that you believe it was removed by mistake; and your consent to the jurisdiction of the courts of England and Wales (and, if you are in the US, the federal district court for your address).

We close the accounts of repeat infringers.

18. Export controls and sanctions

You confirm you are not located in, controlled by, or a national or resident of any country or region subject to UK, EU or US embargo or sanctions, and that you are not on a restricted-party list.

19. Events outside our control

We are not liable for delay or failure caused by events beyond our reasonable control, including internet or utility failures, third-party outages, governmental action, industrial action, war, terrorism, pandemics and natural disasters.

20. Arbitration and class action waiver (US users only)

If you live in the United States, disputes relating to the Service or these terms will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. You and we both waive the right to a jury trial, and claims must be brought individually rather than as part of a class or representative action.

Opting out. You can opt out within 30 days of first accepting these terms by emailing [email protected] with the subject “Arbitration Opt-Out” and your account email. This section does not apply outside the US.

21. Governing law

These terms, and any non-contractual obligations arising from them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction — subject to the arbitration section above for users in the US.

22. General

The sections on ownership, billing, acceptable use, disclaimers, liability, indemnity, arbitration and governing law survive termination. You may not transfer these terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets. Not enforcing something is not a waiver of it. If any part is unenforceable, the rest still applies. Together with the privacy policy, these terms are the entire agreement between us about the Service.

23. Changes to these terms

We may update these terms. We will post the new version here and change the date at the top, and for material changes affecting existing subscribers we will email you before they take effect. Continuing to use the Service means you accept the update.

24. Contact

Email [email protected] — a person reads it.